Frequently asked questions
Please review the below answers to common questions about the benefits and use of inexo. If your question is not addressed please use the form in the contact section of this website and an adviser will respond to you within 24 hours.
It is important to highlight that social distancing, mask wearing and hand washing are the first line of defence to contraction of the virus. inexo offers a level of preparation (rather than prevention) which aims to improve lung function ahead of contracting the virus. With better lung function there is an improved chance of better recovery.
Whilst inexo is designed to be easily cleaned it is not advised to share it even with close family members (this offers the best level of infection control).
inexo is not a toy and is not recommended to be used by anyone under the age of 7. There is no upper age limit and indeed it offers good, gentle, respiratory training to elderly users. Always consult your GP or a healthcare professional before starting any exercise routine particularly if you have pre-existing medical conditions.
If you struggle with breathlessness it is advised you consult your GP or a healthcare professional for an accurate diagnosis. The gentle resistance training inexo offers is likely to be beneficial to you but should be seen as complimentary therapy and not a replacement for prescribed medicine or treatment.
Very! Simply select the level of dificulty which you require by setting the valve, breathe through the mouthpiece and record your progress. Training programs can be printed off or downloaded as a PDF. You can share your recorded progress with your GP or a healthcare professional so that they can see your progress over a period of time.
If you choose to return your inexo we will refund you with 14 days if the device has not been opened (and the warranty sticker is undamaged). Please email: returns@inexo.co.uk ahead of sending the product back for a returns number. Failure to book a returns number will delay a refund. For hygiene reasons, opened/used units can not be refunded and will be recycled.
Care homes and the NHS are able to purchase single units and bulk packs by emailing sales@inexo.co.uk
Single units are available for purchase by the general public through this website.
Product care
inexo is designed to be easy to use and easy to clean. Outside of cleaning, there are no user serviceable parts. Do not attempt to adapt the product or use it in a way not as it is intended to be used. Full information is available in the User Manual which is supplied with the product and can also be downloaded in the below support section.
Support
inexo has been tested with with a range of cleaning products including washing up liquid, Isopropyl alcohol and sterilising tablets. It is recommended to wash daily to prevent the risk of odour and bacterial growth. The moulded parts of the product include an antimicrobial additive (SteriTouch) which has independently been tested in a laboratory to inhibit bacterial growth.
For more information on cleaning please email info@inexo.co.uk
Do please note that for reasons of hygiene we are not able to offer a refund on any products which have been used or opened from their tamper evident packaging.